Karelia Community Forum

tlynnetolles

Member

FTP Upload Problem

Noticed I can't seem to upload.  When I had it publish changes, it didn't say that there was any problem, however it doesn't show up on the website. I thought it was a browser caching problem but when I check all that and it still wasn't show the new stuff I uploaded I check the 'set up host' stuff.  It goes through all its checks but then when it tries to see the temp file it uploaded it say it has
"• Received the error message: Server returned status code 404FailedFailed
• Received the error message: (null)"
I checked with my host and they tested it for a day with no failures. I too check with FETCH and I see a gazillion temp files and can log in fine. The only thing I can think is that Sandvox is unhappy for some reason.
Can you give me any insight into this problem? Has anyone else had problems?

Teresa

terrence

Administrator

Re: FTP Upload Problem

All Sandvox is doing is trying to see if it can reach the temp file that it uploaded at the URL that your settings indicate. It's just the same as if you had typed http://tlynnetolles.netfirms.com/Temp_E … 19C35.html into a browser. For that, I get a 404. If you log into your webhost, do you see that .html file in where you expect the "document root" to be?

It's like that your document root setting is incorrect. I would check this. If still having problems, please contact Karelia Support with your connection information and a temporary password and we'll try to see if we can spot the trouble.

Datalogica

Member

Re: FTP Upload Problem

This is a "Netfirms" problem, I have checked it.

A correct DOCUMENT ROOT, FTP address, password ... all. At Netfirms.com you cannot publish within Sandvox. You need to manually upload all your files and folders (via FTP) to the Netfirms server(s).

Rafael

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Your business is unique -
what it needs to succeed is a solution built entirely for it, not some cookie- cutter product.
Datalogica inspired eCommerce

terrence

Administrator

Re: FTP Upload Problem

Why would this be? Do you have a URL or contact at Netfirms I could follow up with?

Datalogica

Member

Re: FTP Upload Problem

Why would this be? Do you have a URL or contact at Netfirms I could follow up with?

Hey Terrence,

I have (I suppose 10 years now) a subdomain (for testing CGI) at Netfirms.

This is the URL and on de main home page I have added an image (my FTP client is Transmit) and a download link so you can download the ZIP file with the temp.......html file (created by Sandvox).

On the image you can see the very long path, which start with mnt.

I did a normal test in Sandvox to publish a simple site. The above is the result.

However, I did not try to make the path much smaller in Sandvox. Sometimes a full path is not necessary at all. It depends the server.

Take a look and download the ZIP file ... another day I will remove both. If you need to contact me, the contact form is working on that "testing" web site.

http://webcontrol.netfirms.com/

Rafael

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Your business is unique -
what it needs to succeed is a solution built entirely for it, not some cookie- cutter product.
Datalogica inspired eCommerce

terrence

Administrator

Re: FTP Upload Problem

I see your site, thank you. But I don't understand why you can't publish to Netfirms. Are you not able to FTP or SFTP to the document root folder? If you can't do that, how does anyone use Netfirms (Sandvox or not)?

Datalogica

Member

Re: FTP Upload Problem

I don't have a 'site' at Netfirms, just a subdomain for testing and because I saw this topic I thought ... well let's give it a try. It won't publish a Sandvox site. But also won't setup the host correctly.

Sandvox Message:

You have chosen to publish your website on a remote host.

You have not fully specified and tested your connection information. You will need to fill in the connection information and verify that you can connect to your host before this website can be published.

We suggest you read the troubleshooting section of our help, using the help button on this window.

Of course I can use FTP and login with my user name and password and upload the files manually. I can't give you an answer if Sandvox users use Netfirms and how they do it ... probably they upload their site using FTP, thus manually.

I was just curious, because I have a subdomain at Netfirms. But hardly use it.

Sandvox will add a temp.html file on the server (but don't remove it) and uses the full path, in my case:

/mnt/w0205/d12/s18/b02b2dc1/www/Temp_13FBC74473F24B23B0B2.html ... so I needed to delete it manually using FTP.

I hope this helps!

Rafael

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Your business is unique -
what it needs to succeed is a solution built entirely for it, not some cookie- cutter product.
Datalogica inspired eCommerce

sergeg

Member

Re: FTP Upload Problem

I also use Netfirms and have terrible problems with publishing to their host.

After contacting Netfirms technical support and getting a techie that knew what he was doing, and making sure the host tested ok (took a while because Sandvox is pretty specific), and publishing twice, I gave up.

Each time, Sandvox would publish to the appropriate folder, but its what it does within the correct folder that threw the techie and I off. I can see the home page and the last (blog) page, but the other two middle pages are scattered in various places (incorrectly) in the folder(s).

So links to the other pages are broken, I keep getting 404 errors, or that I am accessing a prohibited page. Its like Sandvox goes to the correct folder, but when there, it 'throws up' all over the place and considers its job done, leaving a mess that cannot be cleaned up. I have to empty the target folder on the host and start over, only to have the very same thing done again.

VERY frustrating when I have been working for a few days on this, getting everything done right and just have to scrap it. This problem seems consistent each time.

I have Lion and the very latest Sandvox version.

Any assistance would be welcome, as I am trying to avoid going to WordPress.

terrence

Administrator

Re: FTP Upload Problem

Unfortunately, we're not that familiar with Netfirms. If you would be willing to contact Karelia Support and provide a login and temporary password that we could experiment with, that would be very helpful. Publishing for us really just uploads to a single directory and any sub-directories that need to be created from there. Uploading is done to the document root on the host server or to a sub-folder under the document root, if specified.

The only thing I could think that might be happening -- and I've never actually seen this before -- is that somehow the commands to either create sub-folders on the server or change the working upload directory to those sub-folders are failing and Sandvox is just loading everything into the same directory.

If you have a set up that you wouldn't mind working with us on, please contact Karelia Support and ask that the case be assigned to me.

Michelle

Hero

Re: FTP Upload Problem

Has anyone else had problems?

I get this same error message. I have from day 1 of Sandvox 2. But since I only needed to upload, I figured it wouldn't be a problem.

It hasn't been for me, though my husband has had problems with his version on the same host. (His problem is detailed in the RSS feed post earlier tonight.)

The host is Dreamhost.

Last edited by Michelle (August 15, 2011 8:12 pm)

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Two roads diverged in a wood, and I—   
I took the one less traveled by,   
And that has made all the difference.
(No. Really!)

terrence

Administrator

Re: FTP Upload Problem

Not sure. I would recommend contacting Karelia Support, if you're willing to supply us with a temporary password we'll try to track it down. (I suspect something in the connection settings dealing with document root are not quite right.)

kfander

Hero

Re: FTP Upload Problem

It sounds like the same - or a similar - problem that I'm having. Files created by another web editor will not return errors when uploaded to the same place that I upload my Sandvox files, and they will work, unlike those created by Sandvox.

When I publish my Sandvox-created site to my desktop and run it from my own computer, it works just fine but when I upload it to my host, it keeps trying to load an RSS feed rather than the index.html file. Tech support for my host tells me that Sandvox is creating an HTML file that is actually an XML file, and that the browser is seeing it as an RSS feed, which doesn't make any sense to me unless it's being changed somehow during the upload, since the index.html file works fine locally.

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Ken Anderson

terrence

Administrator

Re: FTP Upload Problem

I assure it's not. Some thing is going on with upload settings and/or with the server configuration. I've followed up from our Case system with additional thoughts.

esther11

Member

Re: FTP Upload Problem

Hello,
I have the same problem with hosting and the same error message "URL may be misconfigured". I was very lucky with a chap from Hostgator who spent so much time helping me to get a website up. We ended up going through 2 FTP clients, both Cyberduck and Filezilla. Had issues where Sandvox is not happy with the script. I even tried another host. Now looking like I might have to use another website creation program which I loathe as I really love the ease of Sandvox.
Apparently sandbox tries to save the public_html file in a different lace to where it should. Have even created different one page only sites to try and get up and running but didn't like it.
I thought it was only me until the technician at the other end was watching the files upload as I was doing this. Is this purely a host specific problem?

esther11

Member

Re: FTP Upload Problem

Hey, I fiddled around and got the site up and running. Like others, it has dropped out oa few photos, but now I know I am heading in the right direction.

Heather

Administrator

Re: FTP Upload Problem

I would guess that it is host setup issue, not a host issue.. There are others that use that host.
I am glad that you were able to get the site uploaded.
If you are not able to get the last couple images worked out you can always use the link above to contact support.

esther11

Member

Re: FTP Upload Problem

ahhh, One should always pay attention properly. I discovered in the inspector, the tick box for display on menu. Doesn't always propagate itself. That is why some pages/photos loaded and some didn't. So my advice to others is check the setup first. Amazing what you miss when working on these sites late at night.
Having mastered the art, I am so happy with Sandvox. I am sure there is more that I can do and will only contact you if I cannot find the link. Learning is so hard...
thank you

Heather

Administrator

Re: FTP Upload Problem

Glad that you were able to get it worked out.. And that you are happy with Sandvox :)

sunsplash

Member

Re: FTP Upload Problem

I am having exactly the same problem when trying to upload on ipage.com. Sandvox seems unable to download the test file.
They have tested it at ipage and everything worked fine. Was told that this must be an issue with Sandvox.
Any help would be greatly appreciated.

Heather

Administrator

Re: FTP Upload Problem

It should be setup as ..

URL:
This should be your domain name,
http://www.example.com

Hostname:
ftp. followed by your domain name,
ftp.example.com

Upload Method:
FTP on port 21

Your iPage username and Password

Document Root:
/

sunsplash

Member

Re: FTP Upload Problem

Thanks so much for your advice. It seems to work now.

stephengreen

Member

Re: FTP Upload Problem

I am having exactly the same problem when trying to upload on ipage.com. Sandvox seems unable to download the test file.
They have tested it at ipage and everything worked fine. Was told that this must be an issue with Sandvox.
Any help would be greatly appreciated.

I am also facing the uploading problem with iPage. Whenever, I try to upload a file the previously uploaded file is getting overwrited and after the upload the new content is not shown on the page.

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Virtual Machines

dk711

Member

Re: FTP Upload Problem

I also have spent several hours on phone with ipage and am unable to
upload from sandvox
Anyone been able to make a successful upload there?
Any help would be appreciated
Thanks

RX7RACE

Hero

Re: FTP Upload Problem

Send a ticket to support
http://www.karelia.com/forum/KareliaSupport.php

dk711

Member

Re: FTP Upload Problem

Thank you
Sent karelia a ticket on May 1
No help yet (May 4) but
hopefully it's coming