Karelia Community Forum

fonsr

Member

Crash when importing pdfs that are conversions of Keynote presentation

Attempting to import pdfs...continually crashing. These are Keynote presentations that have been converted to pdf. One imported fine. After that, crashed time after time when I attempted to import. I tried dragging and dripping the file, and I also tried "New...chose"—neither worked. Trashed Sandvox and related files (prefs, caches, etc.) and reinstalled. No help. I am using the latest version of Sandvox (2.6.1) on an Intel iMac with OSX.7.4. Karelia support does not seem to know what to do about the problem. Is there anyone in the forum that has had similar issues and discovered a fix?

JimK

Super Hero

Re: Crash when importing pdfs that are conversions of Keynote presentation

Is there any funkiness embedded in the presentations that might be causing a problem? Video, animation, stuff like that?

Has Karelia support been able to duplicate the issue with your files?

Jim

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Pretty simply slides. No animations. Usually use the blackboard template. No pictures. Gill Sans text usually.

Thanks for taking a look.

JimK

Super Hero

Re: Crash when importing pdfs that are conversions of Keynote presentation

If you want to send a couple of the offending pdfs to me (via dropbox), let me know. I can see if they hork my Sandvox at home (2.6.3 on OS 10.6.8)

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Jim,

I tried to post a link to a file on dropbox but the forum would not let me. If you will send me an email address, I will send you a sample file. Or, if there is another way to doit, let me know.

I even tried removing all "effects" on slide traditions and text boxes. Re-saved, exported to PDF, but still crashes when I try to import into Sandvox.

macdafydd

Avenger

Re: Crash when importing pdfs that are conversions of Keynote presentation

Can the PDFs that cause Sandvox crash be opened successfully in Preview?

---

It says "Avenger," but I am just a Sandvox user who has been assigned the title of Avenger here in order to be able to delete spam messages. http://davidneale.eu/

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Yes. In fact, after receiving your email, I opened the file in preview and then saved it again. Then I tried dragging it into Sandvox and it crashed.

terrence

Administrator

Re: Crash when importing pdfs that are conversions of Keynote presentation

I've tried a Keynote PDF here and it seems to be fine in Sandvox. Do you have a Case # that I could follow up?

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Heather Gosney
support@karelia.com

FOLLOWING UP TO THIS ISSUE?  Please REPLY to this message so that it is tracked properly as part of case #194503.

JimK

Super Hero

Re: Crash when importing pdfs that are conversions of Keynote presentation

To mail me these, try

jim at kofronphotography dot com

Heather

Administrator

Re: Crash when importing pdfs that are conversions of Keynote presentation

This has been fixed in the latest release of Sandvox, 2.6.4

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Heather,

I know I may be missing the obvious, but I do not see in the menu or preferences a "Check for updates" option. Where is it? Thanks.

fonsr

Member

Re: Crash when importing pdfs that are conversions of Keynote presentation

Heather,

I used the link you sent me earlier in the day to download the latest version. Thanks!

Heather

Administrator

Re: Crash when importing pdfs that are conversions of Keynote presentation

Great! If you are missing the 'Check for Updates' you are running the App Store version of Sandvox.
There was an announcement about that release here,
http://www.karelia.com/forum/viewtopic.php?id=2503