Sending files to Karelia
In some cases, the support team at Karelia software may ask you to send a copy of your Sandvox document (or some other supplemental files) to us.
Zip and rename the zipped file before sending it to us
- Compress your Sandvox document into a "zip" file by control-clicking (right-clicking) on the document and choosing "Compress <filename>".
- Important: Rename this zipped-up file to the case number assigned to your case by Karelia support so we will be notified when it is available.
For instance: Case 112233.zip
If your file isn't numbered, we may not be aware you have uploaded it, and it may be deleted prematurely!
If it is a small file
Less than 10 MB in size, reply to the email from Karelia support and attach the zip file to it.
If you use DropBox
Drag the zip file into your Public Folder, as described here: <http://www.dropbox.com/help/16>.
Then reply to the email from Karelia support with the public link for your file so we can grab it.
Using our free 'Upload to Karelia' utility
- http://www.karelia.com/files/Upload_to_Karelia.zip
- Unzip this, if needed, and then launch it.
- Drag your zipped file onto its window.
- Wait for the uploader to finish; it may take a while.
- Then reply to the email from Karelia support so we know the file has been uploaded.
