Sending Karelia a Console Log
If you are troubleshooting Sandvox, Karelia may ask you to send a Console Log to help solve the issue. You only need to follow the directions below if we request such information. (Normally when reporting an issue, Sandvox includes a console log automatically, without you needing to add it manually.)
To manually send a Console Log
- Launch the Console application (found in the Applications → Utilities folder).
- Make the Logs column visible by clicking the "Show Log List" item in the toolbar if necessary.
- From the list, select "Console Messages"
- Type "Sandvox" in the filter box (in the toolbar) to narrow the view down to only entries relevant to Sandvox.
- Optional: By looking at the date and time stamp at the start of each line, select the lines relevant to your issue. Click on the first line to include and shift-click on the last line to include.
- From the File menu, click "Save a Copy As..." (or "Save Selection As…" if you selected lines in the previous step) and temporarily save the log somewhere convenient such as the Desktop.
- Begin a reply to your support e-mail requesting the console log and attach to it the log you just saved.
- Add any additional information to the e-mail that may be useful to us.
- Send the e-mail and delete the temporary log file.
Keywords: console, log, logs, send, sending, e-mail, email, system, console.log, output
