For responses to "How do I...?" questions and other support issues, visit our Help feature.
Sandvox: Frequently Asked Questions
What version of Mac OS X does Sandvox require?
Sandvox works on Mac OS X 10.4.11 (the last version of "Tiger"), as well as 10.5 ("Leopard") and the new 10.6 ("Snow Leopard").
Due to massive internal improvements in the operating system, we recommend that you use Leopard or Snow Leopard for larger sites.
What is the difference between the Regular and Pro editions?
The Regular edition includes all the features necessary to create and publish a website along with some additional capabilities such as the ability to modify the design. The Pro edition is designed for users who want to be able to customize a site to a greater degree.
The Pro edition has everything the Regular edition has, but with the Pro edition comes the ability to manage raw HTML in several contexts:
- As pages and pagelets
- By editing the HTML behind a page's editable text elements
- Via the Code Injection panel
- In the ability to view and validate the HTML source for your elements
Also included with the Pro edition is a Google Inspector that easily integrates Google's Webmaster tools (Google account required) into your site. With Google's Webmaster Tools you can:
- Effortlessly incorporate tools like Google Sitemaps and Google Analytics
- Get assistance with required site verification
- Take advantage of the automatic sitemap generation during the publishing process (including notifying Google of changes to your site)
- The automatic injection of Analytics tracking code into all site pages.
You'll absolutely love all the extra features included with the Pro edition of Sandvox.
If I buy the Regular edition, can I upgrade to Pro later?
Yes you can and it's very easy! When you're ready to take advantage of all the extra benefits of the Pro edition, just use your Regular edition license key as your coupon code for your Pro edition license. You'll only be charged the difference between the two and you'll get immediate access to everything the Pro edition has to offer.
Can I try Sandvox before purchasing a license?
Yes! In fact, we want you to test the software before you decide to purchase it. Download the demo version of the Regular edition free of charge and you'll begin building a site and testing Sandvox's features. You might also want to watch our screencast introduction, a short (15-minute) video covering the basics of creating a website in Sandvox.
I have an older version of Sandvox. Can I upgrade it?
Yes! Upgrading from any older version to the current version of Sandvox is absolutely free. (We may, however, eventually charge a modest upgrade fee when Sandvox reaches version 2.0.)
If you have any site documents that were created with Sandvox versions before version 1.5, please note that Sandvox will need to upgrade your document, since the internal data storage format has changed.
Where can I publish my Sandvox website?
Sandvox will publish websites to your own Mac (if it is reachable by the Internet), Apple's MobileMe service, or to almost any web host that supports transfer of files via FTP, SFTP, or WebDAV. (We can recommend a few.)
Sandvox doesn't make use of any special features that web hosts may offer (such as PHP, databases, blogging systems, etc.), which means that you do not have to worry about specific host capabilities.
Most well-known hosting services work well with Sandvox, as long as they allow the upload of HTML files, graphic files with GIF, JPEG, and PNG extensions, and any other file types (such as PDF's) you might want to make available for download. We've encountered a few web hosts that place unnecessary restrictions on file uploads, so you might want to check with the host you wish to use.
What if I'm not happy with Sandvox after I've purchased it?
We do our best to make sure all of our customers our completely happy with Sandvox. So, we encourage you to download the software and test it out before you purchase it. Once you've purchased the software, however, you can contact us within 60 days for a full refund if you're not satisfied with it. If you do request a refund, we'd really like to know what you didn't like or why Sandvox didn't meet your needs so we can try to improve it, but otherwise this is a no-questions-asked, money-back guarantee.
Can I use Sandvox to create multiple Websites?
Yes! Actually, you'll use Sandvox to create as many websites as your imagination and time permit, with one condition. Although Sandvox doesn't limit the number of sites you can create, the terms of our license specify that any sites you create should be your own and should be maintained by you.
I lost my license code. Can you send it to me again?
Sure. Just submit a request via our license code retrieval system and we'll get you a copy of your license code as quickly as possible.
How do I create my own design, or change one of the Sandvox designs?
Sandvox allows you to create your own design or make changes to the existing designs offered in the software, but you need to be familiar with CSS in order to do so.
For specific information and advice about creating custom designs and making changes to existing designs, see our Designer's Guide. If you just want to make slight adjustments, you'll find that most of our designs feature swappable banner images. You can get more information about how to access design files by visiting our Help page and reading the information on modifying designs.
Do you have examples of websites built with Sandvox?
Yes! In fact, the site you're currently viewing was built entirely with the Sandvox Pro Edition. We've also started spotlighting sites developed by customers on our Site Gallery. The Site Gallery features links and information about sites that make particularly good use of Sandvox's features. And for even more examples, check out our companion website Sandvox Sites. It features hundreds of user-contributed listings.
Can I use Sandvox to create a blog? How?
Yes! Sandvox can help you create and publish a blog, either as a stand alone site or as part of a larger site. Any collection of pages—text, photo, or others—you create using Sandvox, can form the basis of a blog. The most important task is to index the collection correctly.
In Sandvox, use the Page Inspector and set the Collection Type to either Weblog or Photo Weblog. Or, as a shortcut, you can add a preconfigured weblog collection from the collections item in the toolbar. For more information, see our Help page on Blogging with Sandvox.
I've started a blog using Sandvox. Can I share it with others via an RSS feed?
Yes! In fact, any Sandvox collection, such as the home page or a blog, can automatically generate an RSS feed. Just check Generate RSS Feed in the Page/Collections Inspector. (You may need to click on the disclosure triangle next to Collections to see more options.) Pre-configured weblog collection types automatically generate RSS and for more information, you can see our Help page on RSS Feeds.
How do I publish a podcast or videocast using Sandvox?
A podcast is simply a weblog with attached sound (or video) files. You'll need to record your podcast using digital recording software such as WireTap Pro or Audio Hijack. Then, just drag the sound files into a website collection and publish your site. The URL for your feed will be the same as your site or collection, but will end in "index.rss" or "index.xml". Subscribe to that title in iTunes with the "Subscribe to Podcast" menu. For more information, see our Help page on Podcasting and Videocasting.
Does Sandvox support e-commerce and dynamic content?
You can get access to e-commerce and dynamic content by using the custom HTML pages and pagelets available in the Pro edition.
If you're familiar with server-side scripting constructs like PHP, and if your internet service provider supports them, you can also put these into your custom HTML pages and pagelets. Additionally, you can inject code into certain spots in the page output, which is useful for setting cookies or authentication.
How can I make sure my site is found by search engines such as Google?
With Sandvox, your pages are automatically structured to allow search engines to properly index the content appropriately. You can add other meta-data to your pages to improve this process using the page details area of the window, and you should also notify Google of your website. Our Pro edition takes this one step further and includes an Inspector feature for integrating Google Webmaster Tools.
Are pages that Sandvox generates accessible to the disabled? Are they Section 508 compliant?
We've attempted to make both our page structure and our templates as accessible as possible. However, your content also needs to contribute to this. For example, be sure to give names to your images (called Alt Text) so speech software for the visually impaired can "read" the images to the people with visual impairments who visit your site.
What are the various ways I can purchase Sandvox?
Licenses for either the regular or pro edition of Sandvox can be purchased online via credit card or PayPal, using an encrypted Web connection. We use PayPal to process payments, but no PayPal account is needed.
For some customers, those for whom PayPal simply won't work, we also accept payment via Kagi. Kagi accepts various forms of payment, including personal check. Please note that at this time however, payment via Kagi is not tied directly to our automated licensing system so it may take up to 48 hours from the time you purchase to when you receive your license code.
For large orders from a US-based company and some government customers we will also accept a purchase order.


Sandvox is a Universal Binary, built on Macs, for Macs
