Database Connection Problems Saturday Night

Well, the last 15 hours have been interesting, to say the least. Most of our back-end databases stopped functioning some time around 5:30 PM (California Time) Saturday evening. We just now managed to restore service.

This outage probably didn't affect a lot of people, but for those who did, we apologize for theĀ interruption!

The databases affected were our payment processing system, so people who tried to purchase Sandvox would have had issues; our customer and mailing lists databases, which means attempts to subscribe or unsubscribe from our mailing lists would have failed; our page counter database, so people with Sandvox sites that have page counter pagelets installed would have missed some updates; and our database that Sparkle (the application updating engine) connects to, so attempts to check for new updates to Sandvox or iMedia Browser would not have worked.

We are still investigating the root cause of the problem (or really, asking our Internet Service Provider to look into the issue) but we are relieved that our systems are back on-line. If you have any concerns, please drop us a line and we'll try to get things resolved ASAP.